Privacy Policy

The data controller for this website is PEPTIDE CENTRAL UK LTD (company number 17350045), trading as Peptide Central, registered office 5 Brayford Square, London E1 0SG, United Kingdom. You can reach us about anything in this policy at info@peptidecentraluk.com or via our contact page.

• Order details: your name, email address, phone number (optional), shipping address, and the products you purchase.
• Payment information: card payments are processed by Stripe; we never see or store your full card number. For manual transfer payments we see only the payment reference and amount.
• Content you submit: product reviews, questions, contact-form messages, and newsletter sign-ups.
• Technical data: pages visited and approximate location (country/city) derived from your IP address, used for site analytics and to show relevant regional content. Your browser stores small preferences locally (e.g. currency choice, age-verification status, theme).

• To process and deliver your orders, and to contact you about them.
• To respond to enquiries and provide customer support (including via the Crisp chat widget, operated by Crisp IM SAS).
• To send product updates and offers if you subscribed, every email includes an unsubscribe link.
• To publish reviews and questions you choose to submit (shown with the name you provide).
• To operate, secure, and improve the store.

• Delivery carriers: name and address, to deliver your order.
• Payment processors: Stripe, to process card payments.
• Service providers: hosting, database, email delivery, and customer-chat providers who process data on our behalf.
• We do not sell personal information to anyone.

Order data is stored in our encrypted database and access is restricted to store administrators. All traffic to the site is encrypted with HTTPS. We keep order records for as long as required for accounting, warranty, and legal obligations, and delete or de-identify data when it is no longer needed.

Your order information is processed and stored in our systems and those of our service providers, which may be located outside the UK. Where UK personal data is transferred outside the UK we rely on appropriate safeguards under UK GDPR, including contractual protections with our providers.

Under UK GDPR and the Data Protection Act 2018 you have the right to access, rectify, or erase your personal data; to restrict or object to its processing; and to data portability. To exercise any of these rights, contact us via our contact page we respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy enquiries: via our contact page.