Returns & Refunds Policy

Peptide Central does not accept returns, exchanges, or refunds for change-of-mind purchases. Returns are not accepted and all sales are final once dispatched. The only circumstances in which we refund or replace a product are those set out in sections 2 to 4 below: the product arrived damaged or faulty, or is not the item you ordered. Due to the nature of research compounds, including strict storage and handling requirements and the impossibility of verifying the condition of returned products, a product cannot be restocked or resold once it has left our facility.

We encourage you to review all product information carefully before placing your order: product, quantity, specifications, and delivery address. Batch Certificates of Analysis are available in our COA Library before purchase so you can verify purity and identity in advance. If you have any questions prior to purchase, please get in touch via our contact page.

Nothing in this policy excludes, restricts, or modifies any rights or remedies you have under the Consumer Rights Act 2015 or any other law where those rights cannot lawfully be excluded. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you may be entitled to a refund, replacement, or price reduction depending on the circumstances and how long you have had the goods.

A refund or replacement may be issued where a product:

• Is faulty or damaged upon arrival;
• Is not of satisfactory quality;
• Does not match its description or specifications; or
• Is not fit for the purpose it was supplied for.

If you believe you are entitled to a remedy, please get in touch via our contact page within 7 days of receiving your order where possible (contacting us promptly helps us resolve the issue quickly, but does not limit your statutory rights), with the following information:

• Your order number;
• A description of the issue; and
• Clear photographs of the product and packaging where relevant.

We will assess your claim and respond within 2 business days. Where a remedy is warranted, we will arrange a replacement at no cost to you, or a refund of the affected items if a replacement is unavailable, in accordance with your rights under the Consumer Rights Act 2015.

If you receive an incorrect item, please notify us via our contact page within 7 days of receipt. We will arrange for the correct item to be dispatched at no cost to you, or issue a full refund including any shipping costs incurred.

Approved refunds are processed to the original payment method within 5-10 business days of the refund being approved. Processing times may vary depending on your bank or card provider.

Payments and refunds are processed in pounds sterling. We ship within the United Kingdom only, so no import duties or customs charges apply to your order. Original shipping fees are refunded when the issue is due to our error (damaged, faulty, or incorrect items).

Any pre-order date, ETA window, or estimated stock arrival date is an estimate only and may change without notice. Pre-order timelines may be affected by supplier, manufacturing, import, customs, freight, or carrier delays and other circumstances outside our reasonable control.

Refunds are not automatically available solely because a pre-order is delayed. Any request for a refund arising from a pre-order delay will be assessed on a case-by-case basis. We may approve a refund where a delay becomes unreasonably long or where we consider a refund appropriate in the circumstances, but any such refund remains at our discretion except where a remedy is otherwise required by law.

For all returns and refund enquiries, please get in touch via our contact page with your order number to hand.